Refund policy
RETURN & REFUND POLICY
Due to the custom and personal nature of our products and services, all custom units are FINAL SALE and non-refundable. Any unit that has received a custom color or color service is also FINAL SALE.
Sale, promotional, and discounted units are FINAL SALE and are not eligible for returns, exchanges, or refunds.
ALTERED UNITS
Once a unit has been altered in any way from the condition in which it was received, it is no longer eligible for a return or refund. Alterations include, but are not limited to:
- Lace being cut, trimmed, or altered
- Hair being cut or trimmed
- Hair being curled, straightened, crimped, or otherwise restyled
- Hair being colored, bleached, or chemically treated
- Washing or modifying the unit
- Tracks, bundles, closures, or frontals being added, removed, or altered
- Any other changes made by the customer or another stylist
If you have a concern with your unit, please contact us before making any alterations to it.
DEFECTS & CONCERNS
Any defects or concerns must be reported within 3 business days of receiving or picking up your unit. We will review the concern and determine what options are available.
Depending on the circumstances, available resolutions may include an adjustment, repair, replacement, or another appropriate solution. Reporting an issue does not automatically guarantee a refund, exchange, or replacement.
WIG FIT & ADJUSTMENTS
We want your custom unit to fit comfortably and securely. Your first fit adjustment is complimentary.
Any additional fit adjustments requested after the first complimentary adjustment will be subject to an $85 adjustment fee per visit.
By completing your purchase, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.