Shipping policy

SHIPPING CARRIER & COST

All orders are shipped via FedEx. Shipping costs may vary depending on the destination, package size, shipping method, and other applicable carrier fees.

Any applicable shipping charges will be provided at checkout or before your unit is shipped.

SIGNATURE REQUIRED

For the protection of both our customers and our business, all packages require a signature upon delivery. Please make sure someone is available to sign for your package at the shipping address provided.

Customers are responsible for providing a complete and accurate shipping address. Please verify your shipping information carefully before your order is shipped.

TRACKING

Once your unit has been shipped, tracking information will be provided when available. Please use your tracking information to monitor the delivery of your package and make arrangements to receive and sign for it.

LOST, DELAYED OR DAMAGED PACKAGES

Once a package has been accepted and is in the possession of FedEx, delivery and handling are managed by the shipping carrier.

Wigs in an Hour is not responsible for packages that are lost, stolen, delayed, misdelivered, or damaged while in the carrier's possession.

However, if an issue occurs, we will do our best to assist you with the information needed to contact FedEx, locate your package, or begin a carrier claim when applicable.

Please notify us as soon as possible if you experience an issue with your shipment so we can assist you with the next steps.