TERMS OF SERVICE

By booking an appointment, purchasing a product or service, dropping off or shipping hair, or placing an order with Wigs in an Hour, you acknowledge that you have read, understood, and agreed to these Terms of Service.

CUSTOM WIG SERVICES & MEASUREMENTS

To ensure the best possible fit for your custom unit, customers have two options for providing their measurements:

In-Person Measurements: You may schedule an appointment to have your measurements professionally taken at our salon.

Online Measurements: If you are unable to come to the salon, you may submit your own measurements using the Wig Measurement Form provided on our website. Before submitting your measurements, please watch and carefully follow our Wig Measurement Video, which provides step-by-step instructions on how to properly measure your head.

Customers who choose to submit their own measurements are responsible for ensuring that the measurements provided are accurate. Your custom unit will be constructed based on the measurements you submit.

If you are unsure about taking your own measurements, we strongly recommend scheduling an in-person measurement appointment before your custom unit is constructed.

Once construction has begun, changes to measurements may require additional alterations or reconstruction and may result in additional fees.

WIGS IN AN HOUR — 1-HOUR SERVICE

Our Wigs in an Hour service is designed to have your wig constructed in approximately one hour.

The one-hour turnaround applies to the standard wig-construction service. Adding additional services may increase your completion time. This includes services such as bleaching knots, adding additional bundles, specialty customization, coloring, repairs, or other requested services.

We will make every reasonable effort to complete your unit within the selected turnaround time; however, additional services and circumstances outside the standard construction process may require additional time.

CUSTOM UNIT TURNAROUND

Our standard turnaround time for custom units is approximately 7–15 business days.

Turnaround begins once all required hair, measurements, materials, service selections, and payments have been received.

Business days do not include weekends or recognized holidays.

APPOINTMENTS, CANCELLATIONS & NO-SHOWS

Please arrive on time for your scheduled appointment. If you need to cancel or reschedule, please notify us as soon as possible.

If you do not show up for your scheduled appointment and do not provide notice, a $50 no-show fee will be deducted from any amount eligible to be returned to you, and the remaining eligible balance will be refunded.

ADDITIONAL SERVICES & UPGRADES

Additional services may be added to eligible wig-construction services, including:

• Bleached knots
• Additional bundles
• Drawstring caps
• Ventilated caps
• Wig reconstruction or repair
• Other available customization services

Additional services may increase both the price and turnaround time of your order.

FIT & ADJUSTMENTS

We take measurements during your drop-off appointment to assist with the proper construction and fit of your custom unit.

Your first fit adjustment is complimentary.

After the first complimentary adjustment, additional fit adjustments are $85 per adjustment visit.

If you experience a fit issue, please contact us before altering the unit.

ALTERATIONS TO YOUR UNIT

Units that have been altered in any way after being received are not eligible for a refund.

Alterations include, but are not limited to, cutting or trimming the lace, cutting the hair, curling, straightening or restyling the hair, washing the unit, coloring or bleaching the hair, chemically treating the hair, adding or removing tracks or hair, or having another stylist alter or work on the unit.

If you believe there is an issue with your unit, contact us before cutting the lace, styling the hair, or making any other changes.

FINAL SALE ITEMS & SERVICES

Due to their customized nature, all custom units are final sale.

Units that have received color or other customized color services are final sale.

Sale, promotional, clearance, and discounted units are also final sale.

DEFECTS & CONCERNS

Any suspected defect or concern must be reported to us within 3 business days of receiving or picking up your unit.

We will review the concern and determine what options may be available based on the circumstances. Available resolutions may include an adjustment, repair, correction, replacement, or other appropriate solution.

Reporting a concern does not automatically guarantee a refund, exchange, replacement, or remake.

REFUNDS

Except where a refund is required by applicable law, refund eligibility and the appropriate resolution will be determined by Wigs in an Hour in accordance with these Terms, the condition of the product or unit, and the circumstances of the transaction.

Items and services identified as final sale are not eligible for refunds except where otherwise required by law.

CUSTOMER-PROVIDED HAIR

We will take reasonable care when handling hair provided by customers. However, Wigs in an Hour cannot guarantee the quality or performance of hair purchased from another company or supplier.

We are not responsible for pre-existing shedding, tangling, matting, chemical damage, discoloration, breakage, or other quality issues associated with customer-provided hair.

AGREEMENT TO TERMS

By submitting payment, placing an order, booking an appointment, or providing hair for service, you acknowledge and agree to these Terms of Service as well as our Return & Refund Policy and any service-specific terms displayed at the time of purchase.